Another Pet Peeve

Here's another one of my pet peeves  -  businesses not returning our calls for service.  I didn't think we were that hard to work for, so why won't some of them call back.  The first time was a plumber that happens to be a family friend and we've always tried to give them our business, big and small.  I realize that the small jobs are more trouble than they're worth but doesn't it go along with the work.  A case in point was when we tried to reach the plumber about a problem and when he didn't call back, we contacted someone else.  This small job turned into a major one with replacement of our outside well pump.  Too bad for him.  At this point we will not be calling him.  Now we are faced with a problem with the AC.  This has been going on since last summer.  Now when it's starting to warm up, he's not showing up.  We waited all last week and when he didn't call, oh well.  I realize things come up but that's what phones are for  -  dah!  We have an answering machine too!  The sad part is this guy is local, right up the street in fact, so he could actually walk down and check it out for us.  Maybe business is that good that he doesn't need another possible install.  Good for you.